Hosted phone systems let businesses access the normal benefits of private exchange branches as well as offer certain advantages that are unique to hosted phone systems.
As a result, businesses incur fewer costs using private exchange branches and pick up additional capabilities that are not possible with multiple phone lines.
Hosted phone systems further decrease business costs, improve service to the business due to increased efficiencies, and are much more flexible than older private branch exchanges.
Savings & Benefits
Private exchange branches are beneficial to businesses because their presence let businesses eliminate redundant phone lines for large numbers of their personnel.
Such streamlining lets businesses save on costs and gain access to useful capabilities such as call transfers, call queuing, and auto attendants. However, older private exchange branches came at a cost because businesses needed both expertise and equipment to maintain systems that were also inflexible and difficult to adjust in response to changing conditions.
Hosted phone systems solve all of these problems. Customers can secure private exchange branch services through contracting with host service providers who provide such services through the Internet. Such customers retain all of the normal benefits of private exchange branches plus fewer costs, superior service, and vastly greater flexibility.
Since businesses using hosted phone systems receive their services from a host service provider, these businesses do not need to maintain expensive equipment at their offices and retain skilled employees capable of running and troubleshooting such equipment.
This lowers costs for these businesses but does not result in a corresponding fall in the quality of their service because the host service providers take responsibility for that aspect. In fact, such businesses are likely to experience an improvement in their phone services due to the economies of scale and concentration of expertise at work in their host service providers.
Furthermore, hosted phone systems are advantageous because they eschew elements of traditional infrastructure and are much more easily adjusted as a result.
Hosted phone system customers can add and eliminate users easily, allow different kinds of telecommunications equipment to access their systems, and reduce the equipment needed to run their businesses. Such customers can even let all of their employees work from home because they can all access their systems through the Internet regardless of location.
Hosted telephone system benefits:
- Less expensive plus better service
- Greater flexibility in response to the evolving business environment