Many small and medium-sized business owners have seriously considered making the transition from a traditional landline PBX system to a hosted PBX system. They are attracted to hosted PBX because of the advanced features and the low cost of ownership of these systems as compared to other business phone solutions. Despite the advantages, some business owners have some reservations about hosted PBX systems because they are not aware of the technological advances that make these systems the best business phone solution. Want to learn more about the advantages of hosted pbx vs. traditional phone systems? Download our FREE EBOOK: Hosted PBX vs. Traditional PBX.
Dispelling the Myths About Hosted PBX
#1: Hosted PBX systems have security issues.
With advanced security protocols and encryption, security is not an issue with VoIP business phone solutions.
#2: VoIP voice quality is not as clear as with analogue phone services.
Digital voice technology, such as what is employed with hosted PBX, provides crystal clear voice quality without the static that often occurs with analog phone systems.
#3: Digital phone systems are not as reliable as other business phone solutions.
Hosted PBX providers make sure their systems have built-in redundancies, such as servers in multiple locations, that ensure 99.9 percent or better uptime.
What to Expect When Adopting Hosted PBX
One of the main advantages of hosted PBX business phone solutions is the ease of deployment. A service representative will meet with the business owner to determine what system with best suit the needs of the business. After this appointment, the technician will come to the site to test the internet connections and note the number of extensions that are needed. During the installation appointment, live training is provided so employees can make full use of the advanced features offered by hosted PBX business phone solutions. In the event that the system needs to be reconfigured, a technician is available to make an office call to provide service and training. Find out more about the installation process on Phonetel Inc.’s “what to expect” during installation page.
Transitioning to Hosted PBX is Not Scary
With the low cost of deployment and ownership, as well as advanced features, hosted PBX business solutions can provide a business owner with peace of mind knowing that they have secure and reliable phone services.
A Final Note From Phonetel Inc.’s Team..
Dennis Frosolone, Phonetel Inc. Account Manager is accustomed to working with customers who may be fearful of the transition to hosted pbx from a traditional phone system. “I let them know that our tech will installing the system and be there until the installation is completed.” He assures the customer, “the transition is a coordinated effort between Phonetel Inc. and the provider they are leaving. We work to build a relationship between us and their IT person for a comfort level.” Phonetel Inc. allows it’s customers to have access to a portal that allows them to “be empowered to do some changes on their features/account on their own without calling us.”, Dennis states. The confidence of Phonetel Inc.’s services is what each and every customer walks away with after this beneficial transition.
- Despite the many advantages of hosted PBX systems, some business owners hesitate to make the switch to a VoIP PBX system.
- The myths about security concerns, call quality, and uptime issues have no basis with modern PBX systems.
- Deploying a hosted PBX business solution is easy and full training is provided.