What is PBX?
PBX stands for private branch exchange, referring to a telephone exchange that is being used at a specific location, such as a business office, rather than the telephone exchanges that telephone companies use to connect phone calls for the general public.
What are the advantages of PBX?
Private branch exchanges are popular among businesses because they can both promote ease of internal communication and reduce the costs spent on maintaining multiple incoming phone lines.
For example, a business with a private branch exchange can let its employees call one another using simplified phone numbers with shorter digits because there is less demand for unique phone numbers inside the business.
Similarly, a business with a private branch exchange only needs to maintain a single phone line because its telephone system can connect and reroute both incoming and outgoing phone calls using its private branch exchange.
What are the different kinds of PBX?
Although traditional business phone systems required the business to purchase, maintain, and operate PBX equipment, that is no longer the case with the advent of hosted phone systems. Under these systems, the business can simply pay a service provider who both own and operate the private branch exchange equipment off-site for usage.
What are the different kinds of hosted PBX systems?
Hosted PBX providers include both traditional and Internet-based telephone companies. Traditional telephone companies host the private branch exchange equipment at their offices. In contrast, Internet-based telephone companies virtualize the entire telephoning process.
Simply put, both your speech and the speech of the person on the other side are converted into data that is transmitted back and forth through the Internet. Although Internet-based calling requires you to have high speed Internet for the sound to be comprehensible, it is often cheaper and can come with the same features offered by traditional telephone companies. Private branch exchange services are included among these features.
- PBX stands for the private branch exchanges in use at specific places such as businesses.
- PBX can be either on-site or hosted. In the case of the latter, PBX can be hosted using either software or tangible equipment.
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