Hosted PBX business solutions provide many ways to easily improve your customer service. Some of the best features to accomplish this are the auto attendant, voice to email and conference calling features.
Features of Hosted PBX That Will Improve Customer Service
#1: Auto Attendant
The sound of big business at a fraction of the cost, auto attendant features ensure you never lose a customer call. Fully customizable auto attendant allows you to record day and night greetings, and include an on hold message for your clients while their calls are being transferred. If you are away from the office the auto attendant can transfer your calls directly to your cell phone so your clients are able to reach you at all times.
#2: Voicemail to Email
Hosted PBX allows voice messages to be transcribed and attached to emails so contact can be maintained even if you are away from your desk and it is not convenient to answer a call. Messages can be read and action taken as required rather than constant interruptions due to incoming calls during meetings or client visits. Messages can be archived according to importance or forwarded for immediate action by someone else within your organization. Voice to email services can be accessed anywhere in the world you have access to an internet connection making it an essential business solution if you must travel.
#3: Conference Calling
Perhaps one of the most crucial business solutions within hosted PBX is the conference calling feature. Client conferences can be held virtually anywhere in the world provided you have access to an internet connection. Regardless of where you are, you can easily connect with customers that require your assistance, or connect with a team within your organization that is working toward a client solution. Hosted PBX creates a virtual office environment that connects you not only to your organization but to your clients as well.
- Professional auto attendant including customized messages.
- Call transferring to extensions, voicemail or mobile devices.
- Voice to email transcriptions for incoming messages.
- Ability to screen email messages for importance means less interruptions when away from the office.
- Conference calling in-house and via connected mobile devices.