For most business and enterprise communication needs a VoIP PBX is a great way to go. VoIP PBX stands forVoice Over Internet Protocol (VoIP), Private Branch Exchange (PBX). When integrated, the VoIP PBX allows businesses to receive and send normal telephone calls via an internal intranet or through the Internet. The VoIP PBX saves the company money as well as labor, making it a winning scenario for the company. As most North American based businesses are going to, or are in the process of, switching to a VoIP PBX, it helps keep any business current and relevant.
A Call Center Could Be Right for Your Business
Call centers for businesses serve two main purposes: they help track employee calls and results; and they ensure that when a client or customer calls, they recieve an answer somewhere along the communications chain. The second is important because study after study shows that when a customer or client phones a business and does not recieve a direct answer, they will move on to the next business. This means potential losses of revenue or sales. Small businesses benefit greatly from a call center, and even more so with today’s modern VoIP PBX style call centers.
A hosted VoIP PBX is a perfect solution for businesses that have several satellite offices, on the road sales teams, branches spread out throughout the globe or in any situation where remote teams need reliable communications. The hosted VoIP PBX acts as the hub for all of the businesses’ day-to-day communications needs, tying in all remote or away teams into a cohesive communications center. This allows all members of the business access to modern and instant telephone services that may not have been available through traditional landline based systems.
Why Hosted VoIP PBX?
There are several key bullet points to think of when considering the VoIP PBX as a solution for a call center…
- Call Activity Monitoring – Having the hosted VoIP PBX lets managers and HR staff have the ability to record, monitor and oversee the daily communication taking place with the employees and satellite offices. This removes any doubt of the efficacy or work ethic of employees.
- Routing and Queuing – A hosted VoIP PBX allows for the creation of sub-groups, intelligent VIP phone-banks, easy teleconferencing and queuing up client telephone lists and calls. This makes any sales or employee calling more efficient and easy.
- Saving Money – This along with the ease of use are the two most important take-away points for any hosted VoIP PBX. The system eliminates costly long-distance calling and makes for inexpensive global calling. Using a Hosted PBX can cut costs for your business’s call center in comparison to the traditional cost phone systems.
- Test Your Own Gear – Using a hosted VoIP PBX allows the systems manager within the company the ability to monitor and oversee the technical aspects of the phone systems. This means no more waiting for phone company technicians to arrive at the offices to check for problems.
A hosted VoIP PBX frees up money from the company’s bottom line and gives all employees added freedom when using the modern communications method.
Think Hosted PBX could be your company’s call center solution? Contact Phonetel today!
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