A hosted phone system (HTS) is a hosted communications solution. This means the system’s hardware is housed and managed by the business phone service provider. The provider uses a single integrated phone system to serve all your offices.
This service has been around since the 1960s when Centrex was used by corporate businesses. With the emergence of the Internet and the benefits that DSL affords, all businesses can now access hosted telephone systems. This is ideal for small businesses and startups as the service can make the business appear established and professional. Established companies that are looking to downsize can also use the business phone service to cut expenses (find out how!).
Sign up can be done over the Internet. You will be given the option to add a local toll free number, an international number, or porting over your existing service number. You will then select the number of extensions (voicemail boxes) you will need, and once the extensions are assigned you can send the information to your employees for them to configure their lines over the Internet.
The service provider will route the business’ communications over a high speed broadband connection to their hosted network. All that the business will need to get started is an IP phone. A softphone on the PC can also be used.
A hosted telephone system eliminates the need for you to find space to house a telephone system in your office. The benefits of using the system will increase if you place additional sites onto the system, or you may opt to introduce users who will be working in multiple locations. This means you can reduce your expenses for office space and have your workers work from home.
When your customers call, the call will be picked up by an automated attendant. The caller is given options and can chose to ignore the options and hold the line. They will then be routed to your phone and you can reroute to one of your extensions if you desire.
If the Internet service goes down the service will not be drastically disrupted. The systems voicemail feature will store the messages left by the callers so that you can receive them. Callers will also be able to forward calls to any of your numbers until the Internet service as been restored.
There are no upfront hardware and installation costs. These fees are covered in low monthly payments. The fees are not flat rate, but rather charged on a per-user basis.
- You will not have to house the equipment at your office and you will be free of maintenance commitments.
- You will able to scale up or down as your business scales.
- There will be consistent geographic numbering.
- Hosted telephone systems are inexpensive.
Interested in installing a hosted phone system for your business? Contact us today to get started!