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Although the benefits of hosted PBX are often cited as numbers, it can also provide more nebulous but no less potent benefits to businesses. Hosted PBX is highly convenient compared to traditional, on-site setups, which can have indirect impact on employee morale, particularly if businesses choose to make use of its full potential.
How Does Hosted PBX Increase Employee Retention
Using hosted PBX can help businesses retain their employees by making them more satisfied with their jobs and reducing the stress that comes from performing their jobs. In main, using hosted PBX helps to achieve these goals through these two means:
- Using hosted PBX for business means that employees at such businesses can use their phones at home to telecommute instead of being forced to go in on a daily basis. Not only does this help these employees by eliminating often grueling travel times, but it also lets the employees work from the comfort of their own homes. Comfortable employees are also productive employees.
- Second, using hosted PBX means that employees can adopt flexible work-hours that better suit their daily schedules than the standard 9 to 5. Adopting flexible work-hours can help employees feel better inclined towards their employers without costing their employers their productivity.
Importance of Employee Retention
Overall, using hosted PBX from Phonetel to boost employee satisfaction with their jobs is important because employees are both expensive and valuable. Getting an employee up to speed in his or her role often requires an expensive and time-consuming round of training, plus further sessions at the business’s expense as the years pass. At the same time, that employee becomes more and more valuable to the business as his or her experience accumulates and work skills improve. Losing an experienced employee not only deprives a business of a valuable asset, but it also ensures that the money spent on preparing that asset for use is wasted.
- Hosted PBX can provide indirect benefits.
- In particular, hosted PBX can improve employee retention by permitting telecommuting and flexible work-hours.
- Employee retention is important because each employee often represents a significant investment of resources that cannot be easily replaced.
Photos from CartoonStock.com and Carl Simpson 2001
The consequences of being caught unprepared in a disaster can cause immense amounts of damage for a business. According to Governor Daniel Malloy, Hurricane Sandy has inflicted more than $360 million in damages on Connecticut businesses and homes. More terrible still for businesses, damages incurred in such disasters also keeps them from carrying out their regular revenue-producing operations. Given these consequences, it is important for businesses to have disaster recovery plans, something in which hosted PBXcan play a surprisingly important role.
How Hosted PBX Can Help Businesses Recover From Disasters
Here are three reasons why hosted PBX is the best phone system to aid businesseses in the survival and recovery of on-site disasters:
According to Search Disaster Recovery, hosted PBX is advantageous when it comes to handling disasters compared to on-site phone systems because the servers are contained offsite. For example, if the building that hosts your business experiences a blackout and your on-site equipment becomes inoperable, your phone system remains functional because the servers are stored at your service provider’s facilities, which remain unaffected. Furthermore, the chances are better that the servers used by Phonetel and other service providers will remain running during disasters because those computers tend to be stored at hardened facilities containing back-up power generators.
Cloud Tweak states that even if the on-site equipment set up at your business go down, your employees can continue to use your phone system because it is not operated from said equipment. Instead, so long as your service provider’s servers remain operational, your employees can continue to access it using phones and computing devices. Most service providers even provide you with the option to set up rules in case of contingencies, meaning that your employees can continue working with minimal disruption in case something goes wrong and your business is hit.
On a final note, using a hosted PBX phone system for business means that the management of your phone system is entrusted to a team of IT professionals employed by your service provider. Although their concentrated expertise helps to reduce the incidences of issues becoming crippling problems, that same expertise also ensures that your phone system can be brought back up as fast as possible should the servers at your service provider ever go down.
- Disaster recovery is important for a business in patching up the consequences of a disasterous event that affect their communication and phone systems.
- Hosted PBX is beneficial for disaster recovery because the servers are stored offsite, calls can be redirected, and the servers are managed by IT experts.
A hosted PBX phone system means that the phone system is operated by the service provider
and the services sold to its users. Hosted phone systems are often beneficial for small businesses, but tend to be even more so for start-up companies.
Reason #1: Reduced Fixed Costs
Since it is the service provider that owns and operates the hosted PBX phone system, there is no need for the end user to purchase and then install expensive PBX equipment on their premises. For start-up companies, this is important because having enough start-up funds is one of the most important determinants of their eventual success or failure. Not needing to purchase and then install PBX equipment means that the funds that would’ve been spent on that end becomes available for use in other areas. Specifically, Phonetel INC. is a Hosted PBX provider that will send their techs over to you and be supportive in the training and installation process.
Reason #2: Reduced Ongoing Costs
For the same reason, the ongoing costs incurred in maintaining and upgrading PBX phone systems are transferred to the service provider. As a result, start-up companies no longer needs to hire personnel to operate, maintain, and upgrade the PBX equipment on their premises. Since most start-up companies face serious problems with incoming cash flows during their earliest months, using hosted PBX for business can help reduce the stress on their finances during that crucial period without an attendant and unacceptable reduction in their operational capabilities.
Reason #3: Greater Expertise
Small businesses, in particular start-up companies, are limited in resources and thus unable to maintain entire departments to service specific functions such as IT. Consequently, these businesses miss out on the benefits that can come from the concentration of expertise, resulting in poorer outcomes in areas related to IT compared to businesses that can afford to maintain entire IT departments. Using hosted PBX for business means that the end user’s IT issues are handed over to the service provider, who happens to be one of those businesses who can afford to maintain large numbers of IT specialists.
- Hosted PBX phone systems are beneficial for small businesses, including start-up companies.
- Start-up companies can save on their fixed costs, their ongoing costs, and reap the benefits of concentrated technical expertise by using hosted phone systems.