VoIP provides significant voice services and advanced features that you can utilize in your business communication systems. However, this calls for a VOIP phone service with the right features. Regardless of the size of your business, effective running of your business’ operations is very important. That is why you need a good VoIP system with the right features, for your business to be successful. What are the right VoIP featuresthat can make your business operations more efficient?
Must have features of a VoIP phone service
Call Routing and Forwarding:
This is one of the most significant features of a good VOIP phone service. Call routing and forwarding feature supports remote access and allow your employees to be connected across several communication devices- anywhere.
Automated Call Distribution:
This feature will allow you to contact your center staff by simply automating the calls to the available agent. The auto attendant feature also allows you to route calls to your business’ self-service directory, voice mail or standard greeting.
Conference Call Capability:
This is a must have feature of a VoIP phone service. A good VOIP phone service should have instant video conferencing capability as well as web conferencing applications.
Interactive Voice Recognition (IVR):
IVR technology will support automated call routings, directory access and will allow callers to easily navigate your company’s directory system via a name or an extension number.
Efficient Data Integration:
This will allow your VoIP phone service to be linked to your business inventory, customer relationship management and/or sales cycle system.
- Having the right VoIP phone service features go hand-in-hand with the right VoIP plan. With the many VoIP services in CT and other markets globally, choosing the right VoIP plan can be challenge.
- Like any other business decision, cost is a very vital consideration. The cost a VoIP plan is determined by the provider and the features available.
- It is imperative to look for the important features that will benefit your company most before you settle for a VoIP plan.
- You should also consider the equipment and the type of hosting that accompanies the VoIP plan that you want to settle for.
Interested in installing a hosted phone system for your business? Contact us today to get started!