Although the benefits of hosted PBX are often cited as numbers, it can also provide more nebulous but no less potent benefits to businesses. Hosted PBX is highly convenient compared to traditional, on-site setups, which can have indirect impact on employee morale, particularly if businesses choose to make use of its full potential.
How Does Hosted PBX Increase Employee Retention
Using hosted PBX can help businesses retain their employees by making them more satisfied with their jobs and reducing the stress that comes from performing their jobs. In main, using hosted PBX helps to achieve these goals through these two means:
- Using hosted PBX for business means that employees at such businesses can use their phones at home to telecommute instead of being forced to go in on a daily basis. Not only does this help these employees by eliminating often grueling travel times, but it also lets the employees work from the comfort of their own homes. Comfortable employees are also productive employees.
- Second, using hosted PBX means that employees can adopt flexible work-hours that better suit their daily schedules than the standard 9 to 5. Adopting flexible work-hours can help employees feel better inclined towards their employers without costing their employers their productivity.
Importance of Employee Retention
Overall, using hosted PBX from Phonetel to boost employee satisfaction with their jobs is important because employees are both expensive and valuable. Getting an employee up to speed in his or her role often requires an expensive and time-consuming round of training, plus further sessions at the business’s expense as the years pass. At the same time, that employee becomes more and more valuable to the business as his or her experience accumulates and work skills improve. Losing an experienced employee not only deprives a business of a valuable asset, but it also ensures that the money spent on preparing that asset for use is wasted.
- Hosted PBX can provide indirect benefits.
- In particular, hosted PBX can improve employee retention by permitting telecommuting and flexible work-hours.
- Employee retention is important because each employee often represents a significant investment of resources that cannot be easily replaced.
Photos from CartoonStock.com and Carl Simpson 2001