Voice over Internet Protocol (VoIP) is a relatively new technology, which means that it is reasonable for people to be concerned about its reliability and the voice quality of calls made through VoIP.
While concern over these issues are not entirely baseless and should definitely figure into business calculations, excess caution can lead business owners astray.
Modern VoIP is a reliable telephone service that can provide calls with good voice quality and while issues can pop up with both of these factors, they are also mitigable and not particularly worse than that of competitors.
Reliability of VoIP
Since VoIP relies on a connection to the Internet to make calls to other people, the two biggest factors that determine its reliability are the reliability of the business’s Internet service provider and its VoIP equipment. Large-scale disasters such as the disabling of the Internet and local power outages can also interfere with VoIP phone systems, but these are usually rare.
Reliability of Internet service providers is a real, though not necessarily serious, concern. Most service providers design their systems acknowledging the possibility of failure and build redundancy into them as a result.
Consequently, system failure on the part of service providers can cause brief service interruption but likely nothing more once those redundant systems take over.
Redundancy is also a solution for the possibility of failure in a business’s VoIP equipment. Although such equipment isn’t likely to fail, having backups ensure that such problems won’t become crippling if they do occur.
Voice Quality of VoIP
The quality of calls made through VoIP systems is the other main concern with VoIP technology, but can be solved through the right equipment and the right usage of that equipment.
Bandwidth is the single most important factor in VoIP call quality. If a business’ s Internet service had insufficient bandwidth, then its calls will be of poor quality. Therefore, sufficiently fast Internet service is key to ensuring good VoIP call quality.
Other factors, such as the environment and electronic interference, can also impact call quality but can be mitigated through proper usage.
For example, different pieces of VoIP equipment can interfere with one another’s signals, but keeping them sufficiently separated should solve this particular issue. Other solutions exist for other problems.
In short, VoIP phone systems are reliable and more than capable of letting users make good-quality calls. Redundancy help solve reliability problems while the proper usage of VoIP equipment can eliminate problems with call quality.
- The two biggest factors that determine VoIP systems reliability are the reliability of the business’s Internet service provider and its equipment
- Redundancy is a solution for the possibility of failure in a business’s VoIP equipment
- Bandwidth is the single most important factor in VoIP call quality
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